Questions about an order, a piece, or a maker? We answer them ourselves.

No ticket queue and no bots. Email us any time or call during support hours and a person on our team will get back to you.

Email replies within one business day

Customer service

For order status, delivery questions, product care, returns, or anything you'd like to know about the maker behind a piece.

support@craftkindred.com Monitored 24 hours a day, 7 days a week. Most emails are answered within one business day.

What to include

Your order number and the email address you ordered with. That's usually all we need to find you and sort it in one reply.

Where to find us

Post is welcome, but please don't send returns here — email us first and we'll send you the correct return instructions and address.

CraftKindred™ is owned by PROFESSOR GROUP MEDIA LLC

PROFESSOR GROUP MEDIA LLC
1244 HAWTHORNE ST
ALAMEDA, CA 94501
United States

Orders and enquiries

Email is far quicker than post for anything to do with an order. Letters are read, but they're read slowly.

Shipping & delivery

Dispatch

In-stock pieces leave our facility within 2–3 business days of your order being placed.

Cost

Shipping is free and insured on every order, with tracking sent to you by email once the parcel moves.

Delays

If a piece is between batches we'll email you with the expected date and you can cancel for a full refund at any point before it ships.

Returns & refunds

You may return any item within 30 days of delivery. To start a return, email support@craftkindred.com with your order number and we'll reply with return instructions and the correct address. Please don't ship anything back before you've received those instructions — unannounced returns can't be tracked to your order.

Items should come back in the condition they arrived in, with any original packaging where possible. You're responsible for the cost of return shipping, and original shipping and handling charges are non-refundable. We recommend a tracked service, since we can't refund a parcel that doesn't reach us.

Once your return arrives and has been inspected, we'll email you to confirm and issue your refund to the original payment method, less shipping and handling. Refunds usually appear on your statement within 5–10 business days depending on your bank.

If an item arrives damaged, faulty, or not as ordered, please contact us within 30 days of delivery and provide photographs and we will replace the item or issue a full refund for the purchase price. Customers are responsible for all shipping costs associated with returning the item.